In Chrome, error messages like "Aw, Snap!" indicate that there’s a connection or loading issue when the browser tries to establish or maintain a connection with a website or online service. Connection and loading errors can be caused by various factors like:
- Device settings: Airplane mode
- Device software: Firewall or antivirus
- Network issues: Modem or router
- Browser issues: Cookies, extensions, or memory usage
- Website issues: Server downtime or maintenance
If you experience a connection or loading issue when you browse in Chrome, try the steps below.
- Make sure that the website address doesn’t have any mistakes in the URL.
- To refresh the page, at the top left, select Reload this page
.
Tip: Check if the issue only affects one website or multiple websites. If the issue affects multiple websites, check your internet connection.
Make sure that your device is connected to the internet on either Wi-Fi or ethernet. You may also want to check if your modem and router are working properly. You may need to reboot both, or contact your internet service provider (ISP).
Tip: When you connect to a public Wi-Fi network, like in a cafe, you might need to sign in through a portal page. These portals are often detected by Chrome and prompt you to sign in. Learn how to sign in to the portal.
Make sure that you’re on the latest version of Chrome. Learn how to update Google Chrome
If Chrome is already up to date and has no updates available, manually restart Chrome.
On Windows:
- At the top right of the Chrome window, select Close
.
- Alternatively, at the top right, select More
Exit.
- Alternatively, at the top right, select More
- From your “Start” menu or desktop shortcut, reopen Chrome.
On Mac:
- In the menu bar, select Chrome
.
- Select Quit Google Chrome.
- From the “Applications” folder, reopen Chrome.
- You can also reopen Chrome from the dock.
On Chromebook:
- At the top right of the Chrome window, select Close
- From the Launcher
, reopen Chrome.
- You can also reopen Chrome from the dock.
Open the website you want to browse in Incognito mode. Learn how to browse in Incognito mode.
Tip: If your connection or loading issue is fixed in Incognito mode, exit Incognito mode, then proceed to the next steps to disable extensions or delete your browsing data.
To fix your connection error or loading issue, you may need to disable extensions. Learn how to manage extensions.
Tip: It’s recommended to disable all extensions. If this solves your connection error or loading issue, re-enable your extensions one at a time to identify which extension is causing the problem.
Delete your browsing data like history, cookies, and cache. Learn how to delete browsing data in Chrome.
Tip: To quickly open “Delete browsing data” settings, in the address bar, enter Delete browsing data. In the search results, select the action chip Delete browsing data.
Make sure any firewall or antivirus software isn’t blocking your connection.
- On Windows: Learn about Firewall and Network Protection in the Windows Security App.
- On Mac: Learn how to change Firewall settings on Mac.
Tip: To protect against malware and other risks, run a Safety Check. Learn how to run a Safety Check.
If your device doesn't have enough available memory, it might have reduced performance and may lead to issues like page crashes and loading errors.
To speed up Chrome, you can free up device memory:
- Close unused tabs.
- Turn off or stop unwanted tasks.
Tip: To help active tabs run smoothly, you can personalize Chrome’s performance settings. Learn how to personalize Chrome performance.
You can reset Chrome to default settings. Learn how to reset Chrome settings to default.
Tips:
- To fix most problems, you can uninstall and reinstall Chrome. Learn how to uninstall Chrome.
- When you sign into Chrome, your info is saved into your Google Account. You’ll still be able to find your saved info when you re-install and sign-in.
Get more help or send feedback
If the steps above don’t work, you can: